Logistics & UtilitiesToday, Logistics firms must offer a broader product mix and meet increasingly sophisticated demands from more suppliers and customers. Logistics is the management of the flow of goods between the point of origin and the point of consumption in order to meet some requirements, of customers or corporations.

An increased competition squeezes revenue, profits and margins, making it harder to ensure profitability. New technology solutions and initiatives can help wholesale distributors meet the challenges of today's economic environment. The complexity of logistics can be modeled, analyzed, visualized, and optimized by dedicated simulation software.

The logistics industry forms the backbone of the global supply chain. Amidst the tough economic conditions and global evolution, logistics companies are striving to deliver their brand promise consistently throughout the value chain and across all stakeholder groups. With the new normal forcing logistics service providers to focus on their business models, today's imperatives are filling service gaps, cutting carbons, and organic growth.


Digital Connections Management for Utilities

Built with Salesforce Service Cloud®, Salesforce Community Cloud® and Force.com® at its core, the Digital Connection Management solution helps utility companies, reduce the cost and turnaround time for managing electrical work requests. The digitization of manual processes providing a positive customer experience for consumers and partners by way of familiar, simplified user interface and workflow tool.

Energy industry disruption requires customer-centric transformation

Utilities face major changes with deregulation, unbundling, competition and sustainability as key drivers. In order to face the challenging market and regulatory environment in combination with changing customer preferences and behavior, utilities need to rethink their customer strategy, transform their business models, redesign and streamline their business processes and build a more flexible, agile and integrated application infrastructure.

Critical consumer needs are customer satisfaction, reduced energy expenditures and environmentally friendly power consumption.